Privacy Policy

Please read this privacy policy carefully, as it describes what personal information we collect and obtain and how we use it.
Last updated 4 August 2017

Colston Hall is run by Bristol Music Trust. Bristol Music Trust is a charity registered in England & Wales (no. 1140898). A non-profit-making company limited by guarantee. Registered in England no. 7531978. Registered office: Colston Hall, Colston Street, Bristol, BS1 5AR.

Amendments to this Privacy Policy

We do make some changes and adjustments to this privacy policy from time to time, so please check regularly for any updates. We will indicate at the top of this page when this Privacy Policy was last revised. Where there’s a significant change to this Privacy Policy, we’ll always notify you so that you can decide whether to continue using our services.

Use and storage of your information

The information we collect when you use our website

When you browse this website (“Site”), information about your visit is automatically stored on our server.

We also collect information about your website usage using cookies. For more information about the cookies on our Site and how to disable cookies, please read the Cookie Policy.

You can browse our Site without providing us any personal information, but to purchase tickets, you must enter your details.

Information we request directly from you

We collect various personal details when you complete an order or a registration document online (like your name, phone numbers, address, email address etc).

We also keep a record of your transactions with Bristol Music Trust and any correspondence between us.

You may be asked for further information if we run surveys, competitions, prize draws and other promotional activities. If this is the case, then this Privacy Policy will apply to the personal information you provide, but please check for any specific terms that apply each time you participate in these activities.

The financial information we collect and how we use it is explained later in this Privacy Policy.

Information which we obtain

We may also add information to your details, which we have obtained from other companies or sources. For example, we may cross check the accuracy of the information we hold with other databases, or we may add demographic information. Much of this data is created using publicly available sources such as the edited electoral register or the Postal Address File, or is derived from market research such as consumer panel surveys.

How we use personal information

Bristol Music Trust sell tickets for the live events for which you buy tickets. This might be an artist, venue, promoter, organisation, producer or sponsor.

Bristol Music Trust is a data controller in respect of all of the information which we collect and receive about you when you use our services.  If you have opted out of marketing communications, we may still get in touch with you. For example we may email you to give you important information about the events you’ve booked or to tell you about any changes.

We use your information primarily to providing, improving and customising our customer service and services to you. This includes providing this Site, website administration and security.

We also analyse this information to improve our understanding of you and our customer base in general. We do this so that we can make better decisions about our services, advertising, products and content, based on a more informed picture of how our customers use our current services, and to provide you with a more customised experience.

Depending on your marketing preferences, we may use this information to help us to determine which offers, information, discounts and promotions you would most like to receive.

We may from time to time use your data for profiling, targeting and research purposes so that our communications to you are as appropriate and cost effective as possible.

Direct Marketing

When you first order tickets or register with the Site, you can decide whether your contact information may be used by us, and the promoters/companies/artists whose work you are seeing on stage for direct marketing purposes.

Depending on your selection, Bristol Music Trust and the promoters/companies/artists may contact you by e-mail or post, telephone or SMS with information or offers regarding their goods and services such as discounts, exclusive offers or special event information.

You will be given an opportunity to unsubscribe in every marketing e-mail we send you.

If you’ve given your consent when registering for your personal information to be provided to promoters, companies and artists whose work you are seeing on stage they may contact you by post, telephone or email with information or offers regarding their goods and services.

We will never sell, rent or trade your personal data with any third party for marketing purposes without your consent.

Information sharing and transfer

Bristol Music Trust will not share your data with any third parties without your consent, except under the following circumstances:

  • if we use a third party supplier to carry out specific business operations (e.g. a mailing house, a courier, or a market research company) but only if we have in place a written agreement protecting your information;
  • if you have purchased other goods or services via our website such as ticket insurance or merchandise, in which case your information may be shared with third parties to process and fulfil your orders. Please see further information below in relation to how payment information is shared;
  • in order to enforce or apply our terms of use, purchase policy or any other applicable Bristol Music Trust  terms and conditions;
  • if we consider it necessary to comply with laws or regulations, to assist law enforcement, to protect the rights, property, or safety of Bristol Music Trust, our customers, our staff , users of this Site, or others;
  • if the data is only being shared in an anonymous and aggregate form; or
  • if Bristol Music Trust or any of its assets are acquired by a third party, in which case your information may be one of the transferred assets.

Other communications

Colston Hall is run by Bristol Music Trust, a registered charity (no.1140898), and we actively raise money towards a broad range of projects and education work. We keep a record in our database of your donations to Colston Hall, including memberships.

We may use the data you have given us to:

• to conduct fundraising activities and to promote the interests of Bristol Music Trust;

• to administer membership records and giving schemes;

• to ensure that our fundraising resources are used in the most effective and efficient manner and that any communications we may send you about fundraising are appropriate and will be of interest to you.

We may use information we collect about you to:

• to conduct fundraising activities and to promote the interests of Bristol Music Trust;

• to ensure that our fundraising resources are used in the most efficient manner and that any communications we may send you about fundraising are appropriate and will be of interest to you; and/or

• to administer your membership record and any giving schemes you are a part of.

Information we receive from other sources.

From time to time we may analyse our database to find people who we think might be able to support us based on factors such as previous contributions, transaction history and demographics. We may combine this information with information you give to us and information we collect about you in our database. This could be information that you have given us yourself, information from publicly available sources, or information shared by other organisations with your consent.

To make sure you only receive fundraising communications which are relevant, we may use third parties who collate publically available information about you. This helps us to better understand you and what might be of interest to you. This third party data would only ever be data that is publically available or that you have already given your permission to share.

Financial information we collect and how we use it

If you are purchasing tickets, you will be asked to provide financial information (your payment card information).

Financial information we collect is used to authorise payment and bill you for your purchases through our Site.

When you make a purchase on the Site, your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies and banks. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Where we do share this data, we apply payment industry standard encryption methods to maintain its security.

If you’ve ordered any additional goods or services through our Site your information may be passed to the providers of such goods or services so they can process your transaction and provide you with the goods or services you’ve ordered.

Except as explained above, we will not share your financial information with any third parties without your prior consent.

Advertising on this site

This Site contains adverts for Bristol Music Trust services and some third party advertising. We do not share your personal data with our third party advertisers (except for demographic data on an aggregate basis) but they may collect information about you using their own cookies and other similar technologies.

Bristol Music Trust and its third party advertisers may use information collected using cookies and other similar technologies to measure the effectiveness of our advertising and to deliver targeted advertising based on your preferences.

Other sites/Third party vendors and their privacy policies

This Site may contain third party content and links to other websites. Bristol Music Trust is not responsible for the privacy practices or the content of such websites or for the privacy policies and practices of other third parties, and so you should be careful to read those websites’ privacy policies independently.

Our security precautions

This Site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128 key industry bit industry standard TLS 1.2 encryption for your transactions with us. This helps maintain PCI level 3.2 compliance. It encrypts all of your personal information, including payment card number, name, and address before transmitting so that it cannot be read as the information travels over the Internet.

Bristol Music Trust Cookies Policy

What is a cookie?

Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the Internet, whenever you visit a website. Cookies are useful because they allow a website to recognise a user’s device. At Bristol Music Trust we use cookies to let users navigate between pages efficiently and enable other essential functionality.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

Understanding how and why we use cookies

We use cookies on our site ( to create the most accessible and effective website possible for our customers. Cookies allow you choose preferences and access products and services online.

To opt out of being tracked by Google Analytics across all websites visit

Frequently asked questions

Do cookies mean I could get cold calls or junk mail?
The cookies we use do not contain any information which would allow us to identify you. We may use cookies to show you subtly tailored content on our site of things we think you might be interested in.

Do cookies compromise my security when using your website?
The cookies we use are completely safe and secure. In fact, they are used purely to provide essential functionality which allow you to browse the website.

How cookies make our website safer and easier to use

Cookies can allow us to tailor the content of our website to suit your interests. For example, instead of displaying promotional messages about products you already have, they let us show you other services you may be interested in. We use ‘analytics’ cookies to help us make our website better for those who visit it regularly. They help us work out what users like and don’t like and how we can improve things for you.

When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as Bristol Music Trust is not responsible or liable for their privacy practises.

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