Changes to our booking fees

Dear Colston Hall customers,

We’ll cut to the chase – our booking fees will be increasing from 7.5% to 9% from Wednesday 25 April 2018.

“Woah there!” you say. “Does that mean I’ll be paying more for my tickets?”

The short answer is yes, it does mean a small increase in the price of some tickets.

The slightly longer answer is that while nobody likes it when prices rise, we’d like to explain why we’ve made this decision and have set out 3 reasons below.

1. Our booking fees have been frozen at 7.5% for the last 5 years. In that time we have increased the number of shows we sell through our box office from 387 per year to 637. However, our box office system has remained the same. In order to ensure we can continue to offer our award-winning customer service, we need to invest in improvements to our box office during our transformation period to ensure that when we reopen in 2020 we have a system that works for us and you, our customers.

2. In 2014 the Which? consumer guide published a report which stated that compulsory fees charged by ticket agencies added an average of 18% to the face value of tickets. That may have increased over the last 5 years. Our fee of 9% is still therefore well below the industry average.

3. We’re not out to make a profit. As a charity, everything we do is invested into programming amazing live music in Bristol, providing award-winning music education to 95% of Bristol’s schools – with 8,500 children playing, singing and learning every week – and delivering a world-class concert hall for Bristol in the next two years.

To read more about our impact in the city, please visit


Q: Which concerts does the 9% fee apply to?
A: This change applies to any concerts which are announced and go on sale after Monday 23 April 2018 which take place from 1 October 2018 onwards.

Q: Does this change affect concerts which are already on sale?
A: No. For any concerts which were announced and on sale prior to Monday 23 April 2018, the booking fee remains 7.5%

Q: Is it easy to see what the total cost of my ticket will be?
A: Yes. We always advertise our prices as inclusive of booking fee. What you see is the price you pay. The only additional cost is the £1.50 postage fee which is applied at checkout. What’s more, while there are two booking fees being applied, we will advertise clearly on each concert page whether the new 9% rate applies.

Q: If I book for one concert at the old rate, and one at the new rate, which rate will I pay?
A: Both. The booking fee is applied to the individual ticket, not to the basket total, so you will pay the rate that is applicable to each particular concert – either 7.5% or 9%.

If you have any further questions, please do email Thank you to all our customers for your continued support.

Team Colston Hall