Colston Hall

Box office opening times

Counter
Monday to Saturday 10am–6pm (when there is an evening performance we are open until 8.30pm).
Sunday – Open two hours before doors open time when there is a performance

Telephones
Monday to Saturday 10am–6pm
Sunday two hours before doors open time when there is a performance.

Booking fees

From 1 September 2011, Colston Hall's booking fees will change. Details of the new booking fees are below.

Colston Hall charge an 8% booking fee per ticket, plus a £1.50 delivery fee per transaction.

For example that's a booking fee of 40p on a £5 ticket, £1.60 on a £20 ticket, and £2.40 on a £30 ticket. A single delivery fee of £1.50 is also charged per transaction, no matter how many tickets you book at one time.

We do not charge either a booking fee or delivery fee for purchases made in person and by cheque or cash at Colston Hall's Box Office, but a booking fee will be charged on credit or debit card payments.

A booking fee and delivery fee is charged for all purchases made by telephone and online. Tickets are delivered by first class post.

We do not charge booking fees for gift vouchers when ordered over the phone but a delivery fee is still payable.

Colston Hall may also act as an agency selling tickets for outside events and events at other venues, and usually the same booking fees and delivery fees will apply, but this may be varied from time to time.

Concerts with a general admission standing area only

Seats in the front area of the stalls are removed to create a standing area. The rest of the seats remain and are unreserved. If you buy a ticket for the stalls you have the choice of either standing or sitting.

For patrons booking tickets in the balcony, seats are reserved and will be allocated upon purchase. Please note that ticket holders cannot transfer from the balcony to the stalls or vice versa.

Data protection

Once you have booked tickets for a Colston Hall concert your name and address will be held and processed on our box office and marketing databases and, from time to time, we will send you information about similar concerts and activities using the information you have provided.

Other carefully selected local arts organisations may also be interested in sending you information on events they think will be of interest. If you do not wish to receive any further information you should inform the box office when booking.

Terms and conditions of sale

Please examine your tickets carefully upon receipt as mistakes cannot be rectified, tickets exchanged or monies refunded at a later date.

Conditions of entry
The management reserve the right to refuse admission to the ticket holder, if in the reasonable opinion of the management, admission of the ticket holder to the venue might be a risk to the audience, officials of Colston Hall and/or the ticket holder and/or affect the enjoyment of the audience and/or the running of the venue/concert. For example, if a ticket holder appears to be under the influence of drink and/or drugs and/or is acting aggressively, carrying offensive weapons or illegal substances, the ticket holder may be refused admission.

The management reserves the right to refuse re-admission to any person not in possession of the retained portion of the ticket.

Patrons in Colston Hall must not obstruct any stairway or gangway and must not affect the enjoyment of the audience and/or the running of the venue/concert and/or cause a risk to the safety of the audience or officials of Colston Hall. All persons in Colston Hall must follow the instructions of any officials of Colston Hall. Any persons in breach of this clause may be removed from the premises.

Latecomers
Latecomers may not be admitted until authorised to do so by the officials of Colston Hall.

Photography and video recording
Patrons must not take any unauthorised audio, video, photographic or digital recording apparatus of any kind into any of the performance areas (including Colston Hall 2), nor make any audio, video or photographic recordings of any kind. The management reserves the right to confiscate any unauthorised audio, video and photographic recordings.

Seating arrangements
The management reserves the right to change the seating arrangements in the performance areas due to unforeseen circumstances. All ticket holders that these changes affect will be notified when practicably possible.

Changes to the performance or programme
The management reserves the right to change the programme due to unforeseen circumstances. All ticket holders will be notified of any changes, if practicably possible.

The management reserves the right to change the start and finish times of any performance.

In the event of a cancellation, ticket holders will be notified in advance, where practicably possible.

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