Terms and conditions of ticket sales
Please examine your tickets carefully upon receipt as mistakes cannot be rectified, tickets exchanged or monies refunded at a later date.
How are ticket prices determined?
We sell tickets on behalf of our clients including concert/show/event organisers, artists and venues. Our clients decide the face value price of the tickets and when a ticket is sold we pay our clients the money collected from the sale of that ticket.
All prices set are inclusive of any applicable taxes but exclusive of any administration/booking fee or postage fee.
Here is the breakdown of a ticket purchase:
Face Value Price
The ticket face value price is always set by our clients.
This fee contributes to our ticket retail, distribution and technology costs. The amount of these fees helps us cover the costs of getting your tickets to you and technology costs. Alongside other revenues, it helps us to stay an effective business, which in turn, allows us to reinvest in Bristol Music Trust, our technology and the services we provide.
This fee covers the printing of the tickets and delivery costs.
Colston Hall has an 7.5% administration fee per ticket, plus a £1.50 delivery fee per transaction. For example that's a booking fee of 38p on a £5 ticket, £1.50 on a £20 ticket, and £2.25 on a £30 ticket. A single delivery fee of £1.50 is also charged per transaction, no matter how many tickets you book at one time.
Colston Hall may also act as an agency selling tickets for outside events and events at other venues, and usually the same booking fees and delivery fees will apply, but this may be varied from time to time.
- Tickets you purchase are for personal use. Tickets must not be resold at a higher price than face value. Tickets resold at a higher price will entitle Bristol Music Trust to cancel the tickets without prior notification and the holder may be refused entry. This is an important reason why you should only buy tickets from a reputable source
- No refunds can be given.
- Only one discount can apply to any one ticket.
- Bristol Music Trust reserves the right to introduce discounts and special offers at any time, and these cannot be applied to tickets already purchased.
- Lost or forgotten reserved seated tickets can be reprinted at a cost of £1.00 per ticket with proof of ID. General admission or standing tickets cannot be reprinted
- We operate a resale facility on sold out performances at a cost of 10% per ticket. We will not take tickets back for resale on the day of the performance. No guarantee of resale can be made and the sale of the Hall’s own tickets will take priority. We cannot resell any tickets purchased through a ticket agent.
- If a performance is cancelled, you will be offered a rescheduled date where possible, or a refund of the face value of the ticket only.
- The management reserves the right to refuse admission, and to request any ticket holder to leave our buildings at any time. For example, if a ticket holder appears to be under the influence of drink and/or drugs and/or is acting aggressively, carrying offensive weapons or illegal substances, the ticket holder may be refused admission.
- The management reserves the right to refuse re-admission to any person not in possession of a ticket or the retained portion of the ticket.
- Latecomers may be admitted at a suitable point in the performance at the discretion of the management.
- Children aged under 18 months may sit on an adult ticket holder’s lap for selected performances only. If the child becomes agitated and is affecting the enjoyment of other patrons the management reserves the right to ask the adult and the child to leave the auditorium.
- Children aged 14 and under must be accompanied by an adult ticket holder.
- Patrons in Colston Hall must not obstruct any stairway or gangway and must not affect the enjoyment of the audience and/or the running of the venue/concert and/or cause a risk to the safety of the audience or officials of Colston Hall
- As your safety is our paramount concern, if you choose a seat on the front row of the balcony you must remain seated throughout the concert.
- All persons in Colston Hall must follow the instructions of any officials of Colston Hall. Any persons in breach of this clause may be removed from the premises.
- Please switch off mobile phones, muffle coughs, and refrain from unwrapping sweets during the performance to ensure that it is enjoyed by all.
- Please be aware that other members of the audience may stand up during the performance during rock and pop events.
- If you experience problems during a performance please contact a steward so that we can do our best to resolve the issue at the time.
Photography and video recording
Patrons must not take any unauthorised audio, video, photographic or digital recording apparatus of any kind into any of the performance areas, nor make any audio, video or photographic recordings of any kind. The management reserves the right to confiscate any unauthorised audio, video and photographic recordings.
The management reserves the right to change the seating arrangements in the performance areas due to unforeseen circumstances. All ticket holders that these changes affect will be notified when practicably possible.
Changes to the performance or programme
- The management reserves the right to change the programme due to unforeseen circumstances. All ticket holders will be notified of any changes, if practicably possible.
- The management reserves the right to change the start and finish times of any performance.
- In the event of a cancellation, ticket holders will be notified in advance, where practicably possible.
- Artists, programme and performance details are correct at the time of sale or print publication, but changes may be unavoidable
Bristol Music Trust or its agents may carry out film or sound recording in or around our venues. By purchasing tickets you consent to you and your party being included in any recording, and to its exploitation, without payment.
Bristol Music Trust occasionally acts as a box office for external events. These events are not promoted by Bristol Music Trust and we take no responsibility for any aspect of their programme or operation. Any queries should be directed to the promoter concerned.Back to top