Customer Charter

Colston Hall is committed to providing excellent customer service. We train our staff in customer care standards and regularly review our methods and procedures to ensure that everything we do is customer focussed.

A copy of Colston Hall's Customer Charter can be downloaded below. These are organisation wide targets for customer service that all staff must strive to achieve. Below you will also find the latest results of our customer research, which is undertaken twice a year to monitor our standards and give customers the chance to give us their thoughts and comments.

You can also download our 2009-2010 Annual Review, which reviews our activities in the past year and gives facts and figures on how we're doing on our customer service targets.

Getting in touch with us

We welcome customer feedback and use it as a way to continually improve our levels of service. If you have a comment about any aspect of Colston Hall you can email us on boxoffice [at] colstonhall [dot] org, call on 0117 922 3686 or write to:
Colston Hall
Colston Street
Bristol
BS1 5AR

Fair Comment

Colston Hall is part of Bristol City Council, and as such adheres to the Fair Comment procedures of receiving and monitoring customer feedback. For more information, please visit the fair comment page of the Bristol City Council website.

Downloadable documents

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