Colston Hall is committed to providing excellent customer service. We train our staff in customer care standards and regularly review our methods and procedures to ensure that everything we do is customer focussed.
A copy of Colston Hall's Customer Chartercan be downloaded below. These are organisation wide targets for customer service that all staff must strive to achieve. Below you will also find the latest results of our customer research, which is undertaken twice a year to monitor our standards and give customers the chance to give us their thoughts and comments.
Our annual review 2011-12, which reviews our activities in the past year and gives facts and figures on how we're doing on our customer service targets, is also available to download below.
Getting in touch with us
We welcome customer feedback and use it as a way to continually improve our levels of service. If you have a comment about any aspect of Colston Hall you can email us on boxoffice [at] colstonhall [dot] org, call on 0117 922 3686 or write to:
Bristol BS1 5AR
Download a copy of the Colston Hall Customer Charter.
Download the 2011-12 annual review.
Download the 2010-11 annual review.
Download the 2009-10 annual review.
Download Colston Hall's customer research (April-May 2008).
Download Colston Hall's customer research November 2008.