Booking online
Before making a booking through our online system please read the following points:
- We are currently trialling a new online booking system
- You can choose your seat from our seating plan or you will be allocated the 'best seat' available at time of booking
- Front side balcony seats are not available to book online
- When looking at our seating plans the stage is at the top of the page
- Colston Hall will be unable to exchange or refund any tickets booked so please ensure you are booking for the correct performance
- Unless otherwise notified, you may only book up to 9 tickets for each event
- Some shows are designated 'stalls only'. You will be unable to select balcony seats for these events.
As your safety is our paramount concern, if you choose a seat on the front row of the balcony you must remain seated throughout the concert.
Booking fees
Colston Hall charge an 8% booking fee per ticket, plus a £1.50 delivery fee per transaction.
For example that's a booking fee of 40p on a £5 ticket, £1.60 on a £20 ticket, and £2.40 on a £30 ticket. A single delivery fee of £1.50 is also charged per transaction, no matter how many tickets you book at one time.
We do not charge either a booking fee or delivery fee for purchases made in person by cheque or cash at Colston Hall's Box Office, but a booking fee will be charged on credit or debit card payments.
A booking fee and delivery fee is charged for all purchases made by telephone and online.Tickets are delivered by first class post.
We do not charge booking fees for gift vouchers when ordered over the phone but a delivery fee is still payable.
Colston Hall may also act as an agency selling tickets for outside events and events at other venues, and usually the same booking fees and delivery fees will apply, but this may be varied from time to time.
In the event of a cancelled show we will only be able to refund the price of tickets. We are unable to refund booking fees.
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