Booking information and opening times
Box office - 0117 922 3686
Call the box office on 0117 922 3686 for bookings, reservations, enquiries and to buy gift vouchers. Our box office phone system gives you automated showtimes and future event information, and when lines are busy you will be placed in a queue to wait for the next available operator.
If you have an enquiry which isn't addressed in our frequently asked questions, please call the box office on the above number or email boxoffice [at] colstonhall [dot] org
Opening hours
Monday to Saturday
In person: 10am - 8.30pm (when we have an evening show)
10am - 6pm (when there is no evening show)
By telephone: 10am - 6pm
Sunday
The box office is closed on a Sunday unless there is a show.
In person: Two hours before the doors open for a show, for example, if the doors time is 7pm, the box office will open at 5pm
By telephone: Two hours before the doors open for a show, for example, if the doors time is 7pm, the box office will open at 5pm
We close on bank holidays.
Booking fees
Colston Hall charge an 8% booking fee per ticket, plus a £1.50 delivery fee per transaction.
For example that's a booking fee of 40p on a £5 ticket, £1.60 on a £20 ticket, and £2.40 on a £30 ticket. A single delivery fee of £1.50 is also charged per transaction, no matter how many tickets you book at one time.
We do not charge either a booking fee or delivery fee for purchases made in person and by cheque or cash at Colston Hall's Box Office, but a booking fee will be charged on credit or debit card payments.
A booking fee and delivery fee is charged for all purchases made by telephone and online.Tickets are delivered by first class post.
We do not charge booking fees for gift vouchers when ordered over the phone but a delivery fee is still payable.
Colston Hall may also act as an agency selling tickets for outside events and events at other venues, and usually the same booking fees and delivery fees will apply, but this may be varied from time to time.
In the event of a cancelled show we will only be able to refund the price of tickets. We are unable to refund booking fees.
As your safety is our paramount concern, if you choose a seat on the front row of the balcony you must remain seated throughout the concert.
Online booking
Working with our box office partner, Tickets.com you can book online for our concerts and shows 24 hours a day. Click here for a full list of what's on and to book tickets.
If you have any feedback on this service, or are encountering any problems please contact us either by calling 0117 922 3686 or by emailing boxoffice [at] colstonhall [dot] org
Please note that, even though we always endeavour to, concessionary tickets are sometimes not available online.
Postal bookings
Colston Hall
Colston Street
Bristol BS1 5AR
Please do not send cash through the post.
Frequently asked questions
If you have an enquiry which isn't addressed in our frequently asked questions, please call the box office on the above number or email boxoffice [at] colstonhall [dot] org
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