How to Book
Call the Box Office on 0844 887 1500 for bookings, reservations, enquiries and to buy gift vouchers. Our box office phone system gives you automated showtimes and future event information. When lines are busy you will be placed in a queue to wait for the next available operator.
If you have an enquiry and are unable to call the box office please email boxoffice [at] colstonhall [dot] org
Monday to Saturday 10am–6pm (when there is an evening performance we are open until 8.30pm)
Sunday – Open two hours before doors open time when there is a performance
Monday to Saturday 10am–6pm
Sunday two hours before doors open time when there is a performance.
You can book online for our concerts and shows 24 hours a day.
Visit our website www.colstonhall.org for a full list of what’s on and to book tickets.
Please note that, even though we always endeavour to, concessionary tickets are sometimes not available online.
Seats in the front area of the stalls are removed to create a standing area. The rest of the seats remain and are unreserved. If you buy a ticket for the stalls you have the choice of either standing or sitting. (Subject to availability)
For patrons booking tickets in the balcony, seats are reserved and will be allocated upon purchase. Please note that ticket holders cannot transfer from the balcony to the stalls or vice versa.
Once you have booked tickets for a Colston Hall concert your name and address will be held and processed on our box office and marketing databases and, from time to time, we will send you information about similar concerts and activities using the information you have provided.
Other carefully selected local arts organisations may also be interested in sending you information on events they think will be of interest. If you do not wish to receive any further information you should inform the box office when booking.
Ticket prices and fees
How are ticket prices determined?
We sell tickets on behalf of our clients including concert/show/event organisers, artists and venues. Our clients decide the face value price of the tickets and when a ticket is sold we pay our clients the money collected from the sale of that ticket.
All prices set are inclusive of any applicable taxes but exclusive of any administration/booking fee or postage fee.
Here is the breakdown of a ticket purchase:
Face Value Price
The ticket face value price is always set by our clients.
This fee contributes to our ticket retail, distribution and technology costs. The amount of these fees helps us cover the costs of getting your tickets to you and technology costs. Alongside other revenues, it helps us to stay an effective business, which in turn, allows us to reinvest in Bristol Music Trust, our technology and the services we provide.
This fee covers the printing of the tickets and delivery costs and with other revenues helps us to a positive contribution to our business.
Colston Hall has an 7.5% administration fee per ticket, plus a £1.50 delivery fee per transaction. For example that's a booking fee of 38p on a £5 ticket, £1.50 on a £20 ticket, and £2.25 on a £30 ticket. A single delivery fee of £1.50 is also charged per transaction, no matter how many tickets you book at one time.
Colston Hall may also act as an agency selling tickets for outside events and events at other venues, and usually the same booking fees and delivery fees will apply, but this may be varied from time to time.
Tickets you purchase are for personal use. Tickets must not be resold at a higher price than face value. Tickets resold at a higher price will entitle Bristol Music Trust to cancel the tickets without prior notification and the holder may be refused entry. This is an important reason why you should only buy tickets from a reputable source.
No refunds can be given.
Only one discount can apply to any one ticket.
Bristol Music Trust reserves the right to introduce discounts and special offers at any time, and these cannot be applied to tickets already purchased.
Lost or forgotten reserved seated tickets can be reprinted at a cost of £1.00 per ticket with proof of ID. General admission or standing tickets cannot be reprinted.
We operate a resale facility on sold out performances at a cost of 10% per ticket. We will not take tickets back for resale on the day of the performance. No guarantee of resale can be made and the sale of the Hall’s own tickets will take priority. We cannot resell any tickets purchased through a ticket agent.
If a performance is cancelled, you will be offered a rescheduled date where possible, or a refund of the face value of the ticket only.Back to top