Please examine your tickets carefully upon receipt as mistakes cannot be rectified, tickets exchanged or monies refunded at a later date.
How are ticket prices determined?
We sell tickets on behalf of our clients including concert/show/event organisers, artists and venues. Our clients decide the face value price of the tickets and when a ticket is sold we pay our clients the money collected from the sale of that ticket.
All prices set are inclusive of any applicable taxes and booking fees.
Here is the breakdown of a ticket purchase:
Face Value Price: The ticket face value price is always set by our clients.
Booking Fee: This fee contributes to our ticket retail, distribution and technology costs. The amount of these fees helps us cover the costs of getting your tickets to you. Alongside other revenues, it helps us to stay an effective business, which in turn, allows us to reinvest in Bristol Music Trust, our technology and the services we provide.
Delivery Fee: This fee covers the printing of the tickets and delivery cost.
Colston Hall has a 7.5% administration fee per ticket. For example that’s a booking fee of 38p on a £5 ticket, £1.50 on a £20 ticket, and £2.25 on a £30 ticket. A single delivery fee of £1.50 is also charged per transaction, no matter how many tickets you book at one time, when tickets are purchased online, by post or phone.
Colston Hall may also act as an agency selling tickets for outside events and events at other venues, and usually the same booking fees and delivery fees will apply, but this may vary from time to time.
Sale of Tickets
Tickets you purchase are for personal use. Tickets must not be resold at a higher price than face value. Bristol Music Trust has the right to cancel tickets that have been resold at a higher price without prior notification and the holder may be refused entry. This is an important reason why you should only buy tickets from a reputable source.
No refunds can be given.
Only one discount can apply to any one ticket.
Bristol Music Trust reserves the right to introduce discounts and special offers at any time, and these cannot be applied to tickets already purchased.
Lost or forgotten reserved seated tickets can be reprinted at a cost of £1 per ticket with proof of ID. General admission or standing tickets cannot be reprinted.
We operate a resale facility on sold out performances at a cost of 10% per ticket. We will not take tickets back for resale on the day of the performance. No guarantee of resale can be made and the sale of the Hall’s own remaining tickets will take priority. We cannot resell any tickets purchased through a ticket agent.
If a performance is cancelled, you will be offered a rescheduled date where possible, or a refund of the face value of the ticket only.
Concerts with a general admission standing area
Seats in the front area of the stalls are removed to create a standing area. The rest of the seats are unreserved. If you buy a ticket for the stalls you have the choice of either standing or sitting (subject to availability).
For patrons booking tickets in the balcony, seats are reserved and will be allocated upon purchase. Please note that ticket holders cannot transfer from the balcony to the stalls or vice versa.
Once you have booked tickets for a Colston Hall concert your name and address will be held and processed on our box office and marketing databases. From time to time, we will send you information about similar concerts and activities using the information you have provided. Other carefully selected local arts organisations may also be interested in sending you information on events they think will be of interest.
If you do not wish to receive any further information you should inform the box office when booking.
Photography and video recording
Patrons must not take any unauthorised audio, video, photographic or digital recording apparatus of any kind into any of the performance areas, nor make any audio, video or photographic recordings of any kind. The management reserves the right to confiscate any unauthorised audio, video and photographic recordings.
The management reserves the right to change the seating arrangements in the performance areas due to unforeseen circumstances. All ticket holders that these changes affect will be notified when practicably possible.
Changes to the performance or programme
Bristol Music Trust or its agents may carry out film or sound recording in or around our venues. By purchasing tickets you consent to you and your party being included in any recording, and to its exploitation, without payment.
Bristol Music Trust occasionally acts as a box office for external events. These events are not promoted by Bristol Music Trust and we take no responsibility for any aspect of their programme or operation. Any queries should be directed to the promoter concerned.